How can I contact my billing team?
For all Australian entity (formerly AssuranceLab) billing or invoicing-related queries, please contact our finance team at accounts.au@sensiba.com. Please note there is no phone number for our billing team and they can only be contacted via the above email address.
Why is Sensiba acquiring AssuranceLab?
This acquisition unlocks powerful synergies between two of the top-rated firms in modern audit and compliance. AssuranceLab brings thriving teams in Asia-Pacific and the European Union, complementing Sensiba’s North American strength. Together, we’re forming a global, tech-forward CPA firm with enhanced client capabilities.
AssuranceLab’s innovative technology and client offerings are being applied at greater scale and Sensiba’s expansive reach, maturity and service excellence further elevates the client experience we can provide together. Our firms have taken different—both successful—paths to the top—and now, we’re combining the best of both to build something even stronger for our clients and partners.
We also see this as a strategic move in a consolidating market, where clients are seeking broader offerings, smarter technology, and more scalable, trusted brands. This is the right move at the right time, and with shared values, vision, and client-first philosophies, it just makes sense.
What changes can clients expect?
You’ll still work with the same team—now backed by even more capabilities:
- Global support across time zones, so you get answers and action when you need it
- More frameworks and faster scalability, combining both firms’ strengths to support your growth
- Improved tools and automation through shared investment in tech that makes audits smoother and more efficient
- Instant credibility, with reports backed by a top-75 U.S. CPA firm and one of the top SOC 2 issuers worldwide
Together, we serve over 2,300 clients. That means your audit reports are not only trusted—they’re recognized and respected by partners, platforms, and customers across the globe. As scrutiny increases, that trust matters more than ever when you’re scaling fast, raising capital, or navigating global compliance.
How does this impact AssuranceLab’s startup and enterprise clients?
For startups:
- You benefit from a more recognized, global brand behind your report
- Greater credibility and trust, especially in North America
- We expect no changes to pricing, scope, or service
For enterprises:
- You get access to more frameworks, deeper and broader local expertise, and round-the-clock support
- We can now offer greater flexibility across complex global compliance needs
- Your internal stakeholders will be more confident in our scale and credibility
Is Sensiba a good cultural fit?
Like us, Sensiba puts people first. They’re a certified B Corp with a strong commitment to sustainability, equity, and long-term client relationships. They’ve earned over 100 five-star reviews and are trusted by some of the world’s leading platforms to audit their own practices. It’s a team that shares our values—and raises the bar.
Will I be working with the same team?
Yes. Your AssuranceLab team isn’t changing—same faces, same support, same approach.
Co-founders Nick and Paul are joining Sensiba as partners, focusing even more on innovation, technology, and refining our client and partner value propositions.
There are no layoffs, no relocations, and no major structural changes planned. The magic in this deal is how naturally the two teams fit together—like puzzle pieces—making the integration feel seamless and exciting for what’s next.
Down the line, you’ll also have the option to tap into other teams—especially if a different time zone or specialty better fits your needs.
Does this affect our current project or timeline?
We’ve been planning this for months to ensure seamless continuity.
We don’t expect any major disruptions, but as with any transition, some temporary setbacks may occur. We’re well-resourced on both sides to ensure clients get the support they need, and we’re committed to maintaining high responsiveness and quality throughout the period of integration.
Will my pricing or current contract be impacted?
All current agreements remain in effect. Future invoices may reflect updated branding or remittance info, which we’ll communicate in advance.
What happens to AssuranceLab’s independence and audit integrity?
Both firms are deeply committed to independence, trust, and audit quality. That won’t change.
AssuranceLab and Sensiba have always drawn a clear line between audit and advisory, and we’ll continue to work with consulting partners to complement our independent audit offerings. Together, we’ll champion audit quality in the market, helping clients understand its value and driving the shift toward high-integrity, tech-enabled compliance that builds sustained trust.
If my company is physically located in EMEA, but the legal entity is U.S.-based, where is my audit team?
You’ll continue working with your current audit team. We align teams by region, but there’s flexibility based on your preferences. Both firms are used to supporting global clients, so we focus on what works best for your key contacts and support needs.
Will all of my current services still be available after the merger? What happens if I’m using an AssuranceLab service that Sensiba hasn’t traditionally offered?
Yes—all current services will continue to be offered. This merger expands our capabilities without removing any existing offerings. If you’re using a service unique to AssuranceLab, it will remain available through the combined firm—now with the added benefit of broader resources and deeper expertise across both teams.
What does the integration timeline look like, and when will I have access to new frameworks and services?
We’re working over the next few months to integrate our technologies, systems, and teams for a smooth, unified experience. Full integration is expected to take about 3–4 months.
During this transition, you’ll see both brands—Sensiba and AssuranceLab, a Sensiba Company—continue to co-exist. This approach helps maintain consistency and minimize disruption as we complete the full transition.
Although the systems and branding will take a few months to fully align, you already have access to the expanded frameworks and services now available through our combined team. If you’re interested in exploring new services, simply reach out to your usual point of contact—we’re ready to support you right away.
How will customer feedback be gathered and addressed during and after the integration process?
We welcome your feedback at any point in the process. You can share it directly with your usual point of contact, or reach out to us at info@assurancelab.com.au. Your input helps guide our integration and ensures we continue delivering the level of service you expect.
What happens to my ISO certificate and certification body? Will I receive a Sensiba-branded certificate or ISO Certified Mark?
Your ISO certificate will remain valid and continue to be issued through the same certification body. Both AssuranceLab and Sensiba are accredited providers, and any necessary transitions will be handled by our team. No action is required on your part.
What should I do next?
Nothing changes for now—except we hope you’ll celebrate with us! We’re still your main point of contact. If you’d like to explore how we can support your business with additional services, expanded coverage, or new frameworks, we’re happy to chat.
What’s your long-term vision?
We’re building a global leader in technology-enabled audits—redefining what trust and excellence look like in a fast-moving world.
Together, Sensiba and AssuranceLab are setting the pace with a focus on:
- Exceptional client experience, with faster responses, clearer communication, and fewer surprises
- Trust-driven audit practices, backed by deep expertise and industry-recognized thought leadership
- Smarter technology and AI, adding an extra layer of review and freeing auditors to focus on what matters most—your risk, your controls, and your business
We’re not just growing—we’re becoming more scalable, efficient, and impactful for clients like you.
We’re also broadening the definition of trust. It’s not just about cybersecurity and privacy anymore. It’s about helping clients meet rising expectations in:
- Environmental, Social, and Governance (ESG)
- Responsible AI practices
- Transparent, ethical operations
As two firms known for supporting startups from day one, we’re uniting to offer broader, more integrated services—helping you lay the right foundation early, and scaling with you as you grow.
How can I reach out if I have questions?
Contact your usual relationship manager or email us at info@assurancelab.com.au.
Are my reports still valid under the AssuranceLab brand/name?
Yes. Any report issued by AssuranceLab prior to July 7 remains valid and effective for its designated reporting period. The acquisition does not retroactively alter the standing of those reports. Since AssuranceLab is now a Sensiba-owned entity, all prior reports retain their validity as originally issued.
Can I request that my SOC 2 report be reissued under Sensiba LLP?
We understand the desire to align your audit report with the current audit firm name, but generally we’re not able to reissue SOC 2 reports under Sensiba LLP. That’s because your report was issued based on the audit process and quality management system in place at the time—under AssuranceLab.
With the integration into Sensiba, a reissued report under the Sensiba LLP brand would require a new audit engagement to reflect the standards and processes of the new entity. For this reason, we recommend sharing your original report as-is, with a note that AssuranceLab is now part of Sensiba. We’re happy to provide supporting context to confirm the continuity and integrity of the audit process if needed.
Can Sensiba LLP issue reports from July 7, even if the audit engagement was contracted under the AssuranceLab entity?
Yes. For AICPA-related engagements such as SOC 2 and AUP reports, Sensiba LLP is approved to issue reports from July 7 onward. Sensiba and AssuranceLabs have established bridging processes and procedures to ensure continuity and quality during and after the transition. Clients contracted through AssuranceLab will still receive newly issued reports under Sensiba LLP without issue. This approach will apply to both existing and new clients moving forward.
How should we handle questions about the audit firm's licensing or accreditations under Sensiba?
Sensiba LLP holds the necessary credentials, including AICPA affiliation and relevant licenses to issue SOC and AUP reports in the United States. AssuranceLab’s existing certifications and process standards are maintained through the transition and will converge with Sensiba’s systems, ensuring no lapse in compliance or audit validity.