Sensiba ranked among top Accounting Firms for consistently earning industry-leading client satisfaction scores for five consecutive years
Pleasanton, CA — February 2, 2021 – Sensiba, a leading Northern California-based accounting and business consulting firm, is honored to announce its place among selected recipients of the Best of Accounting Diamond Award. ClearlyRated’s Best of Accounting Diamond Award recognizes organizations for providing superior service to their clients for five consecutive years, and Sensiba is delighted to receive this distinction.
Receiving this award demonstrates that Sensiba is an industry leader in service quality based entirely on their clients’ ratings. ClearlyRated’s Best of Accounting is the nation’s only service excellence award for the accounting industry that leverages third party validated survey responses from accounting firm clients. Sensiba’s verified ratings below showcase their clients’ views on their high-quality service:
- Sensiba received satisfaction scores of 9 or 10 out of 10 from 85.6% of their clients, significantly higher than the industry’s average of 43% in 2020.
- Sensiba received a Net Promoter® Score of 81.5%, more than 3 times the industry’s average of 23% in 2020.
“At Sensiba, we initially treat people the way we want to be treated. Once we get to know our clients better, we strive to treat them the way that they would like to be treated,” said John Sensiba, Managing Partner at Sensiba. “It is a great honor for our client feedback to reflect the impactful relationships we have built over the years. We look forward to continuing to make service our top priority for our community and clients.”
“After one of the most turbulent years in modern history, winners of the 2021 Best of Accounting award have proven their commitment to go above and beyond in support of their clients,” said ClearlyRated’s CEO and Founder, Eric Gregg. “These service leaders have demonstrated their capacity to be agile, to be precise, and to prioritize the client experience above all else. It is my honor to celebrate and showcase the 2021 Best of Accounting winners alongside feedback from their actual clients on ClearlyRated.com!”
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build an online reputation, and differentiate service quality. Learn more at https://www.clearlyrated.com/solutions/.
About Best of Accounting™
ClearlyRated’s Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. Winners are featured on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.